Effective Date: 22-12-2024
Welcome to Pozted! As a buyer on our platform (“we,” “our,” or “us”), you agree to comply with this Buyer Policy in conjunction with our Terms and Conditions and other applicable policies. This policy outlines your rights, responsibilities, and obligations while using Pozted’s services at www.pozted.com.
1. Eligibility to Buy
To purchase on Pozted, you must:
- Be at least 18 years of age.
- Provide accurate and up-to-date information during the purchase process.
- Comply with all applicable local, state, and national laws.
2. Placing Orders
a. Accurate Information
- Ensure that all details entered during the purchase process, such as delivery address and payment information, are accurate and complete.
b. Payment
- Orders are only confirmed upon successful payment.
- All payments are processed through secure third-party gateways. Pozted does not store your payment details.
c. Order Confirmation
- Once your order is confirmed, you will receive a confirmation email with order details.
3. Buyer Responsibilities
a. Communication
- Use the platform’s messaging system to communicate with sellers for any queries about the product or service.
- Maintain polite and professional communication.
b. Inspection Upon Delivery
- Inspect the product upon delivery to ensure it matches the description and condition stated in the listing.
c. Compliance with Laws
- Ensure your purchase complies with all relevant laws and regulations in your location.
4. Refunds and Cancellations
a. Refund Requests
- Buyers can request refunds if:
- The item received is significantly different from the listing description.
- The item is defective, damaged, or incomplete.
- The service was not provided as promised.
- All refund requests must be made within [Insert Number] days of delivery. Refer to our Refund and Cancellation Policy for details.
b. Order Cancellations
- Orders can be canceled before they are accepted or shipped by the seller. After this point, cancellations are at the seller’s discretion.
5. Prohibited Activities
Buyers are prohibited from:
- Engaging in fraudulent activities (e.g., filing false claims).
- Using the platform to harass or intimidate sellers.
- Misusing the messaging feature or posting inappropriate content.
- Attempting to bypass the platform to conduct transactions directly with sellers.
6. Disputes and Resolutions
a. Seller Communication
- Attempt to resolve disputes directly with the seller through the messaging system.
b. Pozted Support
- If disputes remain unresolved, contact Pozted support at support@pozted.com with relevant details and documentation.
- Pozted may mediate disputes but does not guarantee specific outcomes.
7. Buyer Protection
Pozted offers protection for buyers to ensure safe and secure transactions. If your purchase meets the criteria for buyer protection, Pozted may:
- Provide refunds for eligible claims.
- Assist in mediating disputes with sellers.
8. Feedback and Reviews
a. Leaving Reviews
- Buyers are encouraged to leave honest and constructive reviews for sellers after completing a transaction.
b. Prohibited Reviews
- Do not post false, defamatory, or malicious reviews.
- Reviews should reflect genuine experiences and adhere to Pozted’s guidelines.
9. Account Suspension or Termination
We reserve the right to suspend or terminate a buyer’s account if they:
- Violate this policy or other platform rules.
- Engage in fraudulent or harmful activities.
- Repeatedly abuse the refund or dispute process.
10. Amendments
We may update this policy periodically. Changes will be communicated through the platform, and continued use of our services constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this policy, please contact us:
- Email: support@pozted.com