Refund and Cancellation Policy

Effective Date: 22-12-2024

At Pozted (“we,” “our,” or “us”), we strive to ensure a smooth and satisfying experience for all our users. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are handled on our platform at www.pozted.com.

1. General Policy

a. Platform’s Role

Pozted is a marketplace that connects buyers and sellers. We act as an intermediary and are not directly involved in transactions. Refunds and cancellations are primarily handled by sellers. However, Pozted provides support to facilitate resolutions.

b. Applicability

This policy applies to:

• Products
• Services
• Digital downloads

2. Refund Policy

a. Eligibility for Refunds

Refunds may be issued under the following circumstances:

1. The product/service received is significantly different from the description.
2. The product is damaged, defective, or incomplete upon delivery.
3. The service is not provided as promised.
4. Digital downloads fail to work as described.

b. Conditions for Refunds

To qualify for a refund:

1. You must file a refund request within 24 hours of purchase/delivery.
2. Provide valid proof (e.g., photos, written statements, or receipts) to support your claim.

c. Non-Refundable Items

Refunds are not applicable for:

1. Perishable goods or time-sensitive services.
2. Digital downloads once accessed or downloaded.
3. Items explicitly marked as “non-refundable” by the seller.

d. Refund Processing

Refunds will be processed as follows:

1. Approved refunds will be credited to the original payment method within 7 business days.
2. Pozted may hold funds in escrow until the issue is resolved.

3. Cancellation Policy

a. Buyers

1. Buyers may cancel an order before it has been accepted or shipped by the seller.
2. For services, cancellations must be requested at least [Insert Number] hours before the scheduled start time.

b. Sellers

1. Sellers may cancel orders due to unavailability or unforeseen circumstances but must notify the buyer promptly.

c. Cancellation Fees

Pozted may charge cancellation fees if applicable, which will be disclosed at the time of cancellation.

4. Dispute Resolution

In case of disputes:

1. Buyers and sellers are encouraged to resolve issues through the platform’s messaging system.
2. If unresolved, contact Pozted support at support@pozted.com with details of the issue.
3. Pozted reserves the right to mediate disputes but does not guarantee outcomes.

5. Contact Us

If you have any questions about this policy, please contact us:

• Email: support@pozted.com

We are committed to ensuring fairness and transparency in all transactions. Thank you for using Pozted.