Return, Exchange & Replacement Policy

At Pozted, we aim to create a seamless and trustworthy environment for both buyers and sellers. This universal policy outlines the guidelines and responsibilities for handling returns, exchanges, and replacements on our platform. It ensures a fair and hassle-free experience for all parties involved.

1. General Terms

1. This policy applies to all transactions where the seller has opted to offer returns, exchanges, or replacements.
2. Eligible products must be clearly marked as returnable, exchangeable, or replaceable on the product listing.
3. All requests for return, exchange, or replacement must be initiated within the eligible timeframe specified by the seller (e.g., 7, 14, or 30 days from the date of delivery).

2. Eligibility for Return, Exchange, or Replacement

A return, exchange, or replacement request can be initiated under the following conditions:

1. For Buyers:
   • Defective or Damaged Product: The product is damaged upon delivery or found to be defective.
   • Incorrect Product Delivered: The product does not match the description or specifications provided in the listing.
   • Not as Described: The product differs significantly from the seller’s description or images.
   • Incomplete Product: Missing parts, components, or accessories that were part of the original package.
   • Exchange Request (Optional): If the product supports variations like size, color, or design, buyers can request an exchange for a different variation.
2. For Sellers:
   • Buyers must return the product in its original condition, including all packaging, tags, and accessories, to be eligible for a return, exchange, or replacement.

3. Non-Eligible Products

Certain products are non-returnable, non-exchangeable, or non-replaceable:

1. Perishable items (e.g., food, flowers, plants).
2. Personal care products (e.g., cosmetics, skincare, hygiene items).
3. Customized or personalized items.
4. Digital downloads, software, or intangible goods.
5. Items explicitly marked as “Non-Returnable” on the product listing.

4. Return Process

1. For Buyers:
   • Initiate a return request through your Pozted account within the eligible return period.
   • Provide clear reasons for the return along with evidence (e.g., photos or videos).
2. For Sellers:
   • Respond to the return request within 2 business days.
   • Approve or reject the request based on the evidence and return policy.
3. Return Logistics:
   • For approved returns, either arrange product pickup or provide shipping instructions to the buyer.

5. Refund Process

1. Refunds will be initiated after the returned product is received and verified by the seller.
2. Refund Timeline: Refunds will be processed within 3-5 business days of receiving the product.
3. Refund Method: Refunds will be made to the buyer’s original payment method or as store credit, as applicable.

6. Exchange or Replacement Process

1. If a buyer requests an exchange or replacement:
   • Sellers must confirm the availability of the requested variation or replacement.
2. The replacement product must be shipped within 3 business days of approval.
3. The buyer must return the original product in its original condition.

7. Shipping Costs

1. If the Seller is at Fault (e.g., Defective/Wrong Product):
   • Sellers are responsible for covering the return shipping costs.
2. If the Buyer Changes Their Mind (Where Allowed):
   • Buyers are responsible for covering the return shipping costs.

8. Mutual Responsibilities

1. Buyers:
   • Ensure that the product is securely packaged and returned in its original condition with all tags, packaging, and accessories intact.
   • Provide accurate and timely communication during the return or exchange process.
2. Sellers:
   • Clearly state return, exchange, or replacement policies on product listings.
   • Communicate professionally and promptly during the process.
   • Ensure timely processing of refunds, exchanges, or replacements.

9. Dispute Resolution

In case of disputes, Pozted will mediate to reach a fair resolution. Both buyers and sellers must provide necessary documentation or evidence to support their claims. The platform’s decision will be final and binding.

10. Platform Oversight

1. Pozted reserves the right to review and modify this policy to maintain a fair and transparent marketplace.
2. Any misuse of the return, exchange, or replacement process by buyers or sellers may lead to account suspension or other penalties.

This policy ensures consistency and fairness across the Pozted platform, fostering trust and satisfaction for both buyers and sellers. If you have questions or require clarification, please contact our support team at support@pozted.com.