Effective Date: 22-12-2024
Welcome to Pozted! As a seller on our platform (“we,” “our,” or “us”), you play a vital role in creating a trustworthy and successful marketplace. This Seller Policy outlines your rights, responsibilities, and obligations while using Pozted’s services at www.pozted.com.
By registering as a seller, you agree to comply with this policy in addition to our Terms and Conditions and other applicable policies.
1. Eligibility to Sell
To become a seller, you must:
- Be at least 18 years of age.
- Provide accurate and up-to-date information, including your business name, contact details, and payment information.
- Comply with all local, state, and national laws applicable to your business.
2. Prohibited Items and Services
Sellers are not allowed to list or sell the following:
- Illegal, counterfeit, or stolen goods.
- Hazardous materials or items prohibited by law.
- Adult content, drugs, weapons, or restricted services.
- Items that infringe on intellectual property rights.
Refer to our Prohibited Items Policy for a comprehensive list.
3. Listing Requirements
a. Accuracy
- All listings must be truthful, accurate, and not misleading.
- Include clear descriptions, pricing, and images.
b. Compliance
- Products or services must comply with all applicable laws and regulations.
- Listings must not violate third-party rights.
c. Category Placement
- Ensure your listings are placed in the correct categories to help buyers find them easily.
d. Inventory Management
- Maintain sufficient inventory to fulfill orders promptly.
- Update listings promptly if an item is out of stock.
4. Order Fulfillment
a. Timely Delivery
- Fulfill orders within the specified timeline.
- Notify buyers of any delays immediately.
b. Shipping and Handling
- Use appropriate packaging to ensure items are delivered safely.
- Provide valid tracking information where applicable.
c. Digital Downloads
- Ensure downloadable content is functional and accessible immediately upon purchase.
5. Payments and Fees
a. Transaction Fees
- As of now there are no transaction fees or hidden charges. But Pozted may charge a transaction fee for each sale depending on the product or service. Details of fees will be provided in your seller account.
b. Payouts
- Payments will be processed to your registered account within 3 business days after the order is marked complete.
6. Communication with Buyers
a. Professional Conduct
- Respond promptly and professionally to buyer inquiries.
- Avoid abusive or inappropriate language.
b. Resolving Issues
- Work directly with buyers to resolve any disputes or issues.
- Escalate unresolved disputes to Pozted support if necessary.
7. Returns and Refunds
- Clearly outline your return and refund policies in your listings.
- Handle refund requests in compliance with Pozted’s Refund and Cancellation Policy.
8. Prohibited Conduct
As a seller, you may not:
- Manipulate reviews or ratings.
- Engage in fraudulent or deceptive practices.
- Use Pozted to promote external websites or platforms.
- Harass or intimidate buyers or other users.
9. Account Suspension and Termination
We reserve the right to suspend or terminate your account if you:
- Violate this policy or other platform rules.
- Fail to comply with legal obligations.
- Engage in fraudulent or harmful activities.
10. Seller Support
If you encounter issues or need assistance, our seller support team is here to help. Contact us at support@pozted.com.
11. Amendments
We may update this policy periodically. Changes will be communicated through the platform, and continued use of our services constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this policy, please reach out to us:
- Email: support@pozted.com